Privacy Policy

Effective Date: February 4, 2026
Last Updated: April 23, 2026

This Privacy Policy explains how Very Good Apps Inc. (“we,” “us,” or “our”) collects, uses, shares, stores, protects, and deletes information when you use REMX and related services, including AI photo generation, AI video generation, image editing, video editing, avatar generation, face effects, animation, style transfer, and other creative features.

By downloading, accessing, or using the App, you acknowledge that your information will be processed as described in this Privacy Policy.

KEY POINTS ABOUT OUR PRIVACY PRACTICES

REMX uses AI technology to generate images and videos, edit photos and videos, animate selected content, and apply creative effects or styles to user-provided media.

Only the photos, videos, files, prompts, reference images, masks, and settings that you specifically choose for AI generation or editing are processed. We do not scan, collect, or upload your entire photo library.

Some AI features require cloud-based processing. To provide these features, the App may send selected user content to third-party AI processing providers. Before your first cloud AI processing request, the App displays an in-app disclosure explaining what data may be sent, who it may be sent to, and why it is sent. The App asks for your permission before sending selected content to third-party AI processing providers. If you allow cloud AI processing, the App may remember your choice for future AI generation and editing requests. You may revoke this permission at any time in the App’s privacy settings.

We do not use your uploaded photos, uploaded videos, prompts, generated content, or face-related data to train our own AI models. We do not use face data to identify you, perform facial recognition, create biometric identifiers, create faceprints, advertise to you, track you, or profile you.

We do not sell your personal information.

PERSONAL INFORMATION WE COLLECT

When you use the App, we may collect information that you choose to provide, information generated through your use of the App, and limited technical information needed to operate the service.

This may include prompts, negative prompts, selected photos, selected videos, reference images, masks, selected editing areas, crop settings, style settings, model selections, quality settings, video duration settings, generated images, generated videos, and project history.

The App may request access to your photo library, camera, or files so that you can select content for AI generation or editing. We only access the specific items you choose. We do not scan or upload your full photo library.

If account features are available, we may collect your email address, user ID, login method, account settings, saved projects, subscription status, and account deletion requests. If you contact us, we may collect your name, email address, message content, attachments, and support history.

If you make a purchase or subscription, payment is processed by Apple, Google, or the applicable app store or payment provider. We may receive limited purchase-related information, such as subscription status, purchased product, purchase date, renewal status, expiration date, refund status, anonymous transaction identifiers, and entitlement status. We do not receive your full payment card number.

We may also automatically collect limited technical information, such as device type, operating system, app version, language settings, region settings, IP address, request timestamps, crash logs, diagnostic data, performance data, server logs, anonymous or pseudonymous device identifiers, processing status, and security or fraud-prevention signals.

We may collect analytics, diagnostics, and attribution data to understand how the App is used, improve performance, fix bugs, prevent abuse, and measure campaign performance. Analytics and attribution data are not intended to include uploaded photos, uploaded videos, or prompts. On iOS, we access IDFA or other tracking identifiers only if you grant permission through Apple’s App Tracking Transparency prompt.

HOW WE COLLECT INFORMATION

We collect information directly from you when you type prompts, select or upload content, create generated content, create an account, make a purchase, contact support, or request deletion.

We also collect certain information automatically when you use the App, such as app usage data, device information, diagnostics, crash logs, server logs, and processing status.

We may receive limited information from service providers that help us operate the App, including hosting providers, AI processing providers, analytics providers, attribution providers, subscription providers, app stores, and payment processors.

HOW AI PROCESSING WORKS

REMX uses cloud-based third-party AI processing providers and selected AI models to generate, edit, animate, restyle, or transform images and videos requested by users. The specific AI model used may vary depending on the feature, style, effect, or generation type selected by the user.

Depending on the feature you use, data sent for AI processing may include your text prompt, negative prompt, selected photo or video, reference image, mask, selected editing area, generation settings, model settings, output format settings, quality settings, video duration settings, generated output, request ID, processing status, and basic technical request metadata.

Only the content you specifically select for AI generation or editing is sent for cloud AI processing. We do not upload or scan your full photo library.

Our current third-party AI processing providers include Replicate, LLC and Features & Labels, Inc. / fal.ai. Depending on the selected AI feature, processing may also occur through model providers or model partners made available through those platforms.

These providers process selected user content on our behalf only to generate, edit, animate, restyle, or transform the result requested by the user, return the generated output to the App, process failed or pending generation requests, maintain service reliability, prevent fraud or abuse, debug technical errors, and comply with legal, safety, or security obligations.

Before your first cloud AI processing request, the App displays an in-app disclosure explaining what data may be sent, who it may be sent to, and why it is sent. The App asks for your permission before sending selected photos, videos, prompts, reference images, masks, generation settings, generated outputs, or face-containing content to third-party AI processing providers.

If you grant permission, the App may remember your choice and apply it to future AI generation or editing requests that require the same type of cloud AI processing. You can change or revoke this permission at any time in the App’s privacy settings. If you decline or revoke permission, selected content will not be sent to third-party AI processing providers, and features requiring cloud AI processing will not be available.

We do not use uploaded photos, uploaded videos, prompts, generated content, or face data to train our own AI models. We require service providers that process user data for us to provide the same or equal protection for user data as described in this Privacy Policy and to process user data only for permitted service-related purposes.

HOW WE HANDLE FACE DATA

What face data we collect:
We only collect standard 2D photos and videos explicitly chosen by the user. When an AI feature is used, the App and our AI providers transiently analyze face-related visual information (such as approximate face location and alignment) strictly to apply the requested effect. We do not perform facial recognition, nor do we extract or collect biometric identifiers, faceprints, or Apple TrueDepth API data.

Reason for processing face data:
Face-related information is processed exclusively to provide the AI generation or editing feature you requested (e.g., animating a photo, applying a style, or editing media). We do not use face data to identify you, track you, advertise to you, or train our own AI models.

Third-party sharing of face data:
We use Cloudflare R2 for secure, temporary cloud storage of your selected photos and videos. To generate the requested AI effects, this media is then transmitted securely via API to our third-party AI processing providers: Replicate, LLC and Features & Labels, Inc. / fal.ai.

Reasons for sharing face data with third parties:
We share this data solely because Cloudflare R2 provides the necessary secure cloud hosting, and our AI providers (Replicate and fal.ai) supply the computing infrastructure and AI models required to generate the complex effects requested by our users. They are required to provide equal protection and use the data only for the requested generation and storage.

Length of time face data is retained:
Original uploaded photos and videos (and any face-related data within them) are deleted from our active systems within 24 hours after the generation request is complete. We do not store face-related technical analysis as a separate database after processing.

HOW WE USE PERSONAL INFORMATION

We use information to provide and operate the App, including AI image and video generation, editing, animation, style transfer, account features, subscriptions, purchase restoration, generated content history, customer support, and deletion requests.

We also use information to maintain and improve the App, debug failed generation requests, fix crashes, monitor performance, prevent fraud or abuse, enforce our terms, comply with legal obligations, and protect the rights, safety, and security of users, the App, our company, and others.

We may use analytics and diagnostics to understand feature usage, app performance, generation success or failure, and technical reliability. We do not use uploaded photos, uploaded videos, prompts, generated content, or face data to train our own AI models.

HOW WE SHARE PERSONAL INFORMATION

We do not sell your personal information.

We share selected user content with third-party AI processing providers only when necessary to provide the AI generation or editing feature requested by the user. Shared data may include prompts, selected photos, selected videos, reference images, masks, selected editing areas, generation settings, generated outputs, and technical request metadata.

Current AI processing providers include Replicate, LLC and Features & Labels, Inc. / fal.ai. Depending on the selected AI feature, processing may also occur through model providers or model partners made available through those platforms.

We may share information with cloud hosting, storage, database, networking, and content delivery providers that help us operate the App. These providers may temporarily process or store uploaded content, generated content, account data, request metadata, technical logs, and server data.

We may share limited technical, analytics, attribution, crash, and performance data with analytics, attribution, and diagnostics providers. This may include app version, device type, operating system, crash logs, feature usage, performance events, attribution events, and anonymous or pseudonymous identifiers. Analytics, attribution, and diagnostics data are not intended to include uploaded photos, uploaded videos, or prompts.

We may share or receive purchase-related information from Apple, Google, app store services, or subscription management providers to verify purchases, manage entitlements, restore purchases, prevent fraud, process refunds, and provide subscription support.

We may disclose information if reasonably necessary to comply with law, respond to legal process, enforce our terms, protect users, prevent fraud or abuse, investigate security issues, or protect the rights, property, or safety of users, our company, or others.

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, information may be transferred as part of that transaction. We will take reasonable steps to require the recipient to protect user information in a manner consistent with this Privacy Policy.

DATA RETENTION

We retain information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required for legal, security, fraud prevention, billing, dispute resolution, or compliance purposes.

Original photos and videos selected for AI processing are stored temporarily for processing. Original uploaded photos and videos are deleted from our active systems within 24 hours after processing is complete, unless you save the content to your account, history, gallery, or project, reuse the content in another project, or retention is required for security, abuse prevention, legal compliance, billing, or dispute resolution.

Third-party AI processing providers may temporarily process and retain submitted content according to their technical settings, service terms, and security practices. We configure available provider settings to minimize retention where supported. Third-party AI processing providers are permitted to process user content only for service-related purposes, such as generating requested outputs, maintaining security, preventing abuse, debugging failed requests, and operating the AI processing service.

We do not store face-related technical analysis as a separate database after processing is complete. If an uploaded photo, uploaded video, or generated output contains a face, the face remains part of that media file until the file is deleted.

Generated images and videos may be stored in the App’s history, gallery, account, or project area so you can view, download, share, or reuse them. Generated content is retained until you delete it, delete your account, request deletion, or retention is no longer necessary to provide the service.

Technical logs may include request IDs, timestamps, app version, device type, operating system, processing status, server errors, crash information, diagnostic information, and IP address. Technical logs are retained for up to 30 days, unless longer retention is required for security, fraud prevention, legal compliance, debugging, or service reliability. Technical logs are not intended to include uploaded photos or videos.

Encrypted backups may retain limited service data for up to 30 days before being overwritten or deleted.

YOUR CHOICES AND CONTROLS

You can manage photo, camera, file, and tracking permissions in your device settings.

You may decline cloud AI processing permission by cancelling the generation request. If the App allows saved cloud AI processing consent, you may revoke it in the App’s privacy settings. If you revoke cloud AI processing permission, the App will not send future selected content to third-party AI processing providers unless you grant permission again. Features requiring cloud AI processing will not be available without permission.

You may delete generated content in the App, if deletion controls are available. If account features are available, you may delete your account or request account deletion. You may also contact us to request access, correction, deletion, or a copy of your personal information.

To exercise privacy rights or make a deletion request, contact us at support@remx.app

LEGAL BASES FOR PROCESSING

Where applicable law requires a legal basis for processing personal information, we rely on one or more of the following legal bases: performance of a contract, consent, legitimate interests, and legal obligations.

We process information to provide the App, AI generation features, subscriptions, account features, and customer support. We rely on consent for cloud AI processing permission, App Tracking Transparency permission, optional marketing communications, and other optional processing where consent is required. We process information for legitimate interests such as operating, securing, debugging, improving, and protecting the App. We also process information when necessary to comply with legal, tax, accounting, regulatory, or law enforcement obligations.

SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

These safeguards may include encryption in transit, encryption at rest where appropriate, access controls, limited employee and contractor access, secure cloud infrastructure, logging and monitoring, provider security obligations, and data minimization practices.

No method of transmission or storage is completely secure. We cannot guarantee absolute security.

CHILDREN’S PRIVACY

The App is not intended for children under the age of 13, or the minimum age required by law in your jurisdiction. We do not knowingly collect personal information from children under the applicable minimum age. If you believe a child has provided personal information to us, contact us at support@remx.app, and we will take reasonable steps to delete the information.

INTERNATIONAL DATA TRANSFERS

We and our service providers may process information in countries other than the country where you live, including the United States and other jurisdictions where our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction.

When we transfer or process personal information internationally, we use reasonable safeguards designed to protect the information as described in this Privacy Policy. Where required by applicable law, we may use Standard Contractual Clauses, equivalent transfer mechanisms, or other legally recognized safeguards.

CALIFORNIA PRIVACY NOTICE

This section applies to California residents.

Depending on how you use the App, we may collect identifiers, commercial information, internet or electronic network activity information, approximate geolocation information, audio, electronic, visual, or similar information, inferences from app usage, and sensitive personal information if selected content contains face-related visual information.

We collect, use, and disclose these categories for the purposes described in this Privacy Policy. We do not sell personal information. We do not share personal information for cross-context behavioral advertising unless disclosed in the App and permitted by applicable law. We do not use sensitive personal information for purposes other than providing the requested App features, security, fraud prevention, legal compliance, or other permitted purposes.

California residents may request access, deletion, correction, or information about personal information by contacting us at support@remx.app

We will not discriminate against you for exercising your privacy rights.

EEA, UK, AND SWITZERLAND RIGHTS

If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have rights to access your personal information, correct inaccurate personal information, delete personal information, restrict processing, object to processing, receive a portable copy of personal information, withdraw consent where processing is based on consent, and lodge a complaint with a data protection authority.

To exercise these rights, contact us at support@remx.app

Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal.

ADVERTISING AND TRACKING

We do not use uploaded photos, uploaded videos, prompts, generated content, or face data for advertising, marketing, behavioral profiling, or cross-app tracking.

If the App uses advertising, attribution, or campaign measurement tools, we may process limited information to measure ad performance, understand how users discover the App, prevent fraud, and improve marketing effectiveness.

On iOS, we access IDFA or other tracking identifiers only if you grant permission through Apple’s App Tracking Transparency prompt. You can manage tracking permission in your device settings.

REFUNDS AND APP STORE REQUESTS

If you request a refund for an in-app purchase through Apple, Google, or another app store, we may provide limited information to the applicable app store to help process or evaluate the refund request.

This information may include anonymous or pseudonymous account identifiers, whether the purchase was consumed, subscription status, purchase amount, refund status, app usage related to the purchase, time since purchase, and technical entitlement information.

This data is used only for purchase, refund, fraud prevention, and entitlement purposes.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last Updated” date and provide additional notice where required by law or platform rules.

Your continued use of the App after the updated Privacy Policy becomes effective means you acknowledge the updated Privacy Policy.

Contact Us

Very Good Apps Inc.
Email: support@remx.app
Address: 250-997 Seymour St, Vancouver, BC, V6B 3M1